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Matt

Matt

Recent Posts by Matt:

by Matt, on 12 Jan 2021

From One, to Many, to Millions In the early days of civilization, hunter-gatherers ate whatever they killed and harvested. Opportunity played a major role in determining whether there was enough …

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Topics:Customer Experience

by Matt, on 5 Jan 2021

For our first video of the year, we put Melanie, our co-founder, in the spotlight (as a weird way to celebrate her birthday) and ask her questions on all kinds …

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Topics:MarketingCustomer ExperienceStrategic Piece

by Matt, on 29 Dec 2020

When I set my personal goals for 2020, I wanted to diversify the content I read and watched each day. Little did I know that 2020 would itself ensure an …

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Topics:Leadership

by Matt, on 15 Dec 2020

One of the questions we get asked most frequently is when a business should consider investing in an information-driven customer experience (IDCX). Or, said another way, how to tell whether …

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Topics:Customer Experience

by Matt, on 10 Dec 2020

Strategic Piece is one year old! And, what better way to celebrate than to unveil our updated mission and services based on the clarity that we’ve gained over the past …

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Topics:Strategic Piece News