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Strategic Piece Talks / Customer Experience

by Matt, on 12 Jan 2021

From One, to Many, to Millions In the early days of civilization, hunter-gatherers ate whatever they killed and harvested. Opportunity played a major role in determining whether there was enough …

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Topics:Customer Experience

by Matt, on 5 Jan 2021

For our first video of the year, we put Melanie, our co-founder, in the spotlight (as a weird way to celebrate her birthday) and ask her questions on all kinds …

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Topics:MarketingCustomer ExperienceStrategic Piece

by Matt, on 15 Dec 2020

One of the questions we get asked most frequently is when a business should consider investing in an information-driven customer experience (IDCX). Or, said another way, how to tell whether …

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Topics:Customer Experience

by Melanie, on 8 Dec 2020

In this latest video, I sat down with Scott Nguyen, Co-Founder & CEO of 17Terawatts, whose mission is to be the leader in solar customer experience. 17Terawatts’ platform, Bodhi automates …

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Topics:Customer Experience

by Melanie, on 20 Oct 2020

If you have at least one customer, they've had an experience dealing with your company. So, you have a customer experience, even if your team hasn't put much thought into …

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Topics:Customer Experience