For our first video of the year, we put Melanie, our co-founder, in the spotlight (as a weird way to celebrate her birthday) and ask her questions on all kinds of topics – from her thoughts on customer experience to cats vs. dogs to her current favorite books.
A few of the questions asked:
Favorite definition of "customer experience" and why it's important
Why marketing gets short-changed by a lot of businesses
Top 3 places you'd like to visit
Where do you see Strategic Piece in 3-4 years?
Who are a few of your heroes – people you admire or find helpful or motivating?