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Strategic Piece Talks / Customer Experience (2)

by Matt, on 23 Mar 2021

We’ve all experienced sticker shock. It happens when the price we’re quoted – or literally see on the sticker – is much higher (or, interestingly, much lower) than we were …

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Topics:Customer Experience

by Melanie, on 16 Feb 2021

For our latest interview, and the first in a series focusing on revenue and customer experience, I sat down with Cullen Onstott. Cullen is Managing Director at The Onstott Group, …

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Topics:LeadershipCustomer Experience

by Matt, on 9 Feb 2021

You’ll frequently hear leaders extolling the value of having “boots on the ground”. It’s a relatively recent idiom, credited to U.S. General, Volney Warner, who coined the term during a …

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Topics:Customer Experience

by Matt, on 4 Feb 2021

Let's talk revenue. Let's dive deep into revenue. In fact, let's even take this revenue architecture conversation offline. Click to download our *new* free guide - Drive Growth by Focusing …

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Topics:Customer Experience

by Matt, on 12 Jan 2021

From One, to Many, to Millions In the early days of civilization, hunter-gatherers ate whatever they killed and harvested. Opportunity played a major role in determining whether there was enough …

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Topics:Customer Experience