Strategic Piece Talks / Customer Experience (3)

One of the questions we get asked most frequently is when a business should consider investing in an information-driven customer experience (IDCX). Or, said another way, how to tell whether …

In this latest video, I sat down with Scott Nguyen, Co-Founder & CEO of 17Terawatts, whose mission is to be the leader in solar customer experience. 17Terawatts’ platform, Bodhi automates …

If you have at least one customer, they've had an experience dealing with your company. So, you have a customer experience, even if your team hasn't put much thought into …

We’ve read and heard a lot recently about how people don’t want to be marketed to or sold to, especially not now. But, they are open and want educational material …